1. Patient orientation
High-quality results in terms of treated patients, a central element of customer orientation, are achieved by the following:
- The hygiene concept – embodied in the hospital hygiene standard
- Pain therapy – standards for the relief of post-operative and chronic pain
- A large number of nursing standards – in line with the "Nursing standards in hospital" concept
- Food adapted to the patients – in keeping with the nutrition standard
- Safety for patients and employees is ensured through standards, construction measures and, ultimately, the work of the safety commission
- Data protection is important to us
- Satisfaction as a goal, determined by statistical surveys and other measures
- Continuous improvement is achieved by systematically dealing with complaints and wishes
2. The exemplary function of management
One of the ways in which this principle is implemented is through the basic "quality management" standard. The central elements of this standard are
- The responsibility of management for setting objectives and reviewing their achievement
- Quality organization
- Continuing training in quality management
- Internal and external communication
- Continuous improvement in the hospital
- Compliance with statutory requirements
- Quality reporting
3. Employee focus
The satisfaction of employees and trainees is achieved by involving all employees in the development of standards, by individual reviews and by employee participation in various projects. We also set great store by good internal communication. Satisfaction is recorded in employee surveys. There are standards which can only be implemented correctly by promoting teamwork and an interdisciplinary approach.
4. Process orientation
Optimally designed processes in the hospital are important not only in order to ensure that things run smoothly but also to enable costs to be optimized.
We use specific key performance indicators to measure the achievement of targets. These include the results of various surveys, infection statistics, a record of the nutritional status of admitted patients and evaluations of treatment quality.
5. Continuous improvement
This central element in any quality management system is pursued through objective investigation of the cause of problems, complaints, comments and all reported shortcomings. Suitable measures must then be defined and implemented. We also believe that it is important to learn from the best hospitals.
The hygiene is the lifeblood of the hospital.