What quality means to us
The main elements of total quality are defined in the quality policy operated by Claraspital:
"Total quality should be achieved through personal, individualized and professionally competent therapy, nursing and management marked by good coordination and interdisciplinary team work. For this reason impeccable quality is the goal in all aspects of the hospital's work. Total quality comprises all types and dimensions of the quality of services provided by the hospital."
Extract from the policy statement
The top priority of Claraspital is to offer patients high-quality, comprehensive medical and nursing care. This fundamental approach is underpinned by the hospital's mission statement.
The most important principle underlying our understanding of quality is the need to focus all our efforts on the patients – but also on referring doctors, patients' families, visitors, clients and insurance providers.
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